Returns & Refunds Policy
No Returns for Sizing or Change of Mind
We do not accept returns or refunds for:
- Incorrect sizing
- Change of mind
- Personal preference
Please ensure you carefully review all product descriptions, measurements, and images before placing your order.
Your Legal Rights (UK Customers)
Nothing in this policy affects your statutory rights under UK law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
Under UK law, you are entitled to a refund, repair, or replacement if an item you receive is:
- Faulty or damaged
- Not as described
- Not fit for its intended purpose
For online purchases, you have the right to cancel your order within 14 days of receiving your goods, unless an exemption applies (such as hygiene-sealed items once unsealed or made-to-order items where production has begun).
If you choose to cancel within this period, you must notify us clearly and return the item in accordance with our returns instructions.
We may reduce the refund amount if the item has been handled beyond what is necessary to inspect it (for example, signs of wear or use beyond trying on).
Where applicable, refunds will be processed within 14 days of receiving the returned goods or proof of return.
Faulty or Incorrect Items
If you believe you have received a faulty or incorrect item, please contact us at starboyapparel369gmail.com as soon as possible after delivery with:
- Your order number
- A description of the issue
- Clear photographic evidence
Where reasonably possible, items should be:
- Returned in original condition
- Include original tags and packaging
If your claim is approved, we will offer a remedy in line with UK consumer law, which may include a repair, replacement, or refund.
Original shipping fees are non-refundable unless required by law.
Return Shipping
Customers are responsible for return shipping costs unless the item is confirmed to be faulty or incorrect.
We recommend using a tracked shipping service, as we cannot be responsible for items lost in return transit.
For international orders, customers are responsible for any customs duties, taxes, import fees, or shipping charges.